Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at info@creations-bymo.com. If the company is liable, a return label will be submitted, but if the customer is liable, you must pay for the shipping to return the item. You have 7 days from the date of delivery for all returns. Items sent without notice will not be accepted for a return.

Please note that returns will need to be sent to the following address: 809 Industrial Blvd., Smyrna TN 37167 

** In the event it’s an error on our part we will accommodate accordingly. Creations By Mo is not responsible for lost or damage packages due to negligence on carriers’ behalf. Creations By Mo does not offer store credit on any packages lost/stolen or misplaced by negligence on carrier’s behalf. **

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@creations-bymo.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have (except custom products/personalized items), and once the return is accepted, make a separate purchase for the new item.

Discount Codes

You must apply discount code at check out. If you forget to apply discount code, we can't alter you amount to reflect the discount code. Blanks Galore reserves the right to modify or cancel this promotion at any time without notice. Sales tax, shipping & handling do not qualify for discount. No rain checks issued. Other restrictions may apply

Refunds
We do not offer refunds, only store credit.